Communications Training

This course is designed for learners who wish to develop their skills with communication in human interaction and to acquire communication skills relevant to vocational and personal development.

"Introduction
• Importance of effective communication skills
• Understanding the everyday barriers to communication
Dynamics of face-to-face communication
• Body language and tone of voice
• The power of words in communication
Developing good listening skills
• Active listening
• Being able to ask the right questions
• Transmitting your message clearly and accurately
Assertiveness technique
• Differences between aggressive, assertive, and passive behaviour
• How to use the assertiveness technique
Behaviour Style Analysis
• Amiable, Expressive, Analyst, Driver
• Adapting your styles to interact better with others"

"Upon successful completion of the Communications course participants will gain the skills and knowledge necessary to: • Develop an awareness of the essential role played by communication in human interaction.
• Acquire communication skills relevant to vocational and personal development.
• Understand the communicative principles and practices involved in gathering and relaying information.
• Explores the use of modern communication and information technology, and it’s application in personal and vocational life."